LAGOS, Nigeria (VOICE OF NAIJA) The Swedish caller identification software Truecaller has introduced its AI-driven assistant in India.
The inclusion of AI improves communication security, combats spam, and offers extra support functions.
By utilizing predictive models to classify and identify possible frauds for both calls and SMS, AI is utilized to improve Truecaller’s capabilities.
In order to protect user privacy, the AI model also finds spam messages on the user’s smartphone without transferring any outside data.
AI has enhanced Truecaller’s fraud detection and prevention skills while also helping with customer service.
To move beyond caller id and fraud detection, Truecaller focused on transcription as a feature for its AI chatbot.
Truecaller was able to incorporate AI technology into its platform thanks to the acquisition of Call Hero.
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The aid function was first introduced in the United States before being later made available in other English-speaking countries, such as India.
By supporting different languages including English, Hindi, and Hinglish, Truecaller is attempting to localize the software for the Indian market.
Truecaller has put strong standards in place to maintain user control and minimize data transfer in terms of privacy and security.
Only necessary data is communicated, and user permission is required for data retrieval. After a predetermined amount of time, data is reduced and deleted.
Data access is restricted to a small group of people within the company, and Truecaller’s APIs are not publicly available.
In order to emphasize data safety, Truecaller additionally localizes Indian subject data within of Indian borders.
In its ongoing development pipeline testing, Truecaller keeps its attention on the integration and investigation of AI.
For its Indian customer base, the business wants to provide cutting-edge features including help services, call recording, and enhanced spam detection.